Frequently Asked Questions (FAQ)

Index

  1. Manual
  2. System Requirements
  3. Installation
  4. Licensing
  5. Configuration
  6. Custom builds


Manual

Where can I download the Omnitapps Manuals

You can download the manuals here.

System Requirements

What are the minimum system requirements?

As minimum system requirements we recommend:

  • Operating system: Windows 7
  • Video Card: HD Video capable
  • Memory: 2 GB RAM
  • Processor: Core 2 duo, , AMD Athlon II X3 or equivalent
  • Hardware: Touchscreen with Windows 7 touchevent support

For best results we recommend the following system requirements:

  • Operating system: Windows 7
  • Video Card: Dedicated Video Card, 1GB VRAM
  • Memory: 3 GB RAM
  • Processor: i5 or higher
  • Hardware: Touchscreen with Windows 7 touchevent support

Installation

What do I need to install in Omnitapps Professional?

Omnitapps Professional uses Adobe Air, Adobe Air must be installed on the system to install Omnitapps Professional.
You can download Adobe Air for free at the Adobe website, download.
During the installation of Omnitapps, the system must be connected to the Internet.

What are the differences between Omnitapps Professional and Omnitapps Desktop?

The main differences are that the applications in Omnitapps Desktop only can be used in landscape mode.
Professional in landscape and table mode, Professional has also more applications.
Desktop is cheaper.

Can I install & license different Omnitapps versions on the same computer? (e.g. Professional & Desktop version)

You can install different Omnitapps versions on the same computer, but you can only license one of the versions. However, you can deactivate a licensed version and then activate another version.

I am sure I have a multitouch display but Omnitapps does not respond to my touch gestures.

Omnitapps does get its touch input from the Windows operating system. This is called "Native touch".
If you have a multitouch screen connected to your computer Windows must recognize this display as a multitouch input device.
Some (multitouch)touchscreens are installed by plugging in a USB port (Plug&Play) and some need to have a software driver installed.
(Please refer to your touchscreen manual)

When Omnitapps does not respond to your touch inputs: The touchscreen is not recognized by Windows as a native (multi)touchscreen.
You probably can't draw lines in MS Paint. Please contact your touchscreen hardware supplier for a possible solution. You have a touchscreen that uses a special technique where the touchscreen software driver "talks" directly to your windows applications and simulates gestures as mouse events, or the software driver communicates with application by the TUIO protocol. This technique is not compatible with Omnitapps.
It's not windows 7 native touch compatible. Make sure you don't have software drivers installed like from Wacom or other drawing tablet manufacturers. These "trick" windows believing the system is multitouch enabled.

Where can I download Omnitapps Launcher?

You can download Omnitapps Launcher here: Omnitapps Launcher

How do I check if my computer has a native multitouch device connected?

Rightclick on "My Computer" select "properties". You see a list of your system specifications.
You will see a item called "Pen & Touch". There you should read something like this "Touch input available with xx touchpoints"
This indicates Windows native multitouch.
Open the Windows application MS paint. You should be able to draw 2 simultaneous lines.

NOTE: You can test your multitouch capability with the TEST application in Omnitapps or visit this website:
multitouch-touchscreens.com/

I want to control Omnitapps with my mouse, but Omnitapps does not respond to my mouseclicks.

If Windows has a multitouch screen device connected Omnitapps cannot be operated by a mouse device.
First disconnect you multitouch screen USB cable and restart Omnitapps. Note: Even when your multitouchscreen is disconnected it is possible that the installed software driver "tells" windows that it is still multitouch enabled.

Rightclick on "My Computer" select "properties".
You see a list of your system specifications. You will see an item called "Pen & Touch".
There you should read something like this "Touch input available with xx touchpoints". This indicates Windows native multitouch.
If this message is still displayed you have to shut down, or uninstall the multitouch software driver before you can operate
Omnitapps with a mouse device.

The standard onscreen keyboard pops up every time I enter a text field?

Omnitapps has a built-in onscreen keyboard, but Windows also has a onscreen keyboard.
Bring up the windows Onscreen keyboard, then select "Input Panel Settings",
De-select "for touch input, show the icon next to the textbox" and De-select "Use the input panel tab". Click OK.

When starting Omnitapps the loading process stops at a certain point. (displays the current task)

This is a rare behavior and only happens on systems that had a previous Beta version of Omnitapps or happens when there was previous Omnitapps version that was uninstalled incorrectly. Uninstall Omnitapps again, and also delete all Omnivision and Omnitapps folders in //My documents/ and //c:/program files/ (32bit Windows os) //c:/program files(X86) (64 bit Windows os) Then reinstall the latest version of Omnitapps. Don't forget to backup your own project folders because with this method the whole projects folder is deleted.

Licensing

How do I transfer my Omnitapps license to another computer?

When you have a licensened Omnitapps, goto the configurator and click on the button "Deactivate License".
Then you also have the option to save the serial number in a text file on your desktop.
Now you can re-use your license key to your new computer.

I uninstalled Omnitapps but forgot to deactivate the licensekey

You can re-install Omnitapps (your license data is still saved on the computer) and then deactivate again in the configurator.

While entering my licensekey the system tells me the code is incorrect

First make sure you are connected to internet.
Then make sure you entered the whole key, thus including the dashes "-". Notice that the license key is Caps sensitive.
You can also copy/paste your code into the textfield.
When it keeps rejecting, please contact us to check our activation server (it's possible that there was already another activation before on this machine).

Configuration

I created a new application in the configurator but it has no default content.

You probably downloaded an Omnitapps installer without content, you need to manually add new content.

OmniSwipe does not show content. Why?

OmniSwipe needs at least 3 images to work. When OmniSwipe loads it needs at least 1 image to swipe to. (Forwards and Backwards) Thus 3 images are needed.

Omnitapps Launcher only displays No valid projects available while starting. Why?

There are different reasons:

  • The exported configuration was not placed (copied) in the correct folder. You must copy the configuration in your documents folder ..\\my documents\Omnitapps\
  • Omnitapps Launcher can only run configurations that were created by a Omnitapps Professional or Desktop version 2.2.6 or higher that have a license.

Can I have my own localized onscreen keyboard in Omnitapps?

In the Omnitapps configurator you can select a predefined localized keyboard. In Omnitapps 2.0 you can choose the following onscreen keyboards:

  • Dutch
  • Italian
  • French
  • Spanish
  • German
  • English
  • Russian
  • Protuguese
  • Norwegian
  • Romanian
  • Turkish
  • Slavic


Please contact us to request a new keyboard layout. We will consider your request for a next Omnitapps release. Contact us by E-Mail

Can you customize (new features) one of the Omnitapps applications for me?

Your feedback is valuable to us. Please use the "Feedback button" in the configurator to point directly to our feedback webpage.
Here you can let us know how to make Omnitapps better.
If you want to have a modified Omnitapps version with specific features to fit your needs, please contact our sales department.
You can send an e-mail or call us at +31 (0)499-367607. (CET)

When I create a new configuration it looks like the default 2.0 demo content, why is that?

When you create a new configuration with the configurator [CREATE] button a new folder is created.
Omnitapps cannot work if every setting would be left blank. That's why every new configuration is filled with Default content.
This is a good starting point for you to begin.

Can I display Adobe Flash objects in the MediaWall?

No, this is not possible. However, if you are the developer of the Flash object you can call use to discuss a custom integration in Omnitapps.

Why is my video not displayed?

  • You did not place the videos in the right folder. Check the configurator what video folder you have chosen.
  • Your video is not a Omnitapps compatible video file. Omnitapps can handle videos that are rendered with a H264 codec, usually resulting in .MOV, .FLV, .F4V or .MP4 files. More info about H264 video

Why it takes a long time loading Omnirequest or Mediawall containing large, or many PDF files?

When Omnitapps first starts a application that has PDF files to be viewed, it converts the PDF file into another object to be used in Omnitapps.
You don't see this process happening, but you can however notice that it takes some time before a PDF thumbnail and file a visible in the application. When you have a lot of PDF files (e.g. OmniRequest) it takes some time to convert all PDF files. This process only takes place once.

When I start an application I only see a white screen with home buttons in the corners.

This can have several causes. In basic Omnitapps cannot read the description file that belongs to that application. This can be caused by sudden power loss of the computer, misconfiguration, manual editing of the XML description file (went wrong) or when you made changes to the application folder structure. Omnitapps replaces an application when it is missing. You can delete the application folder which has the white screen in your //my documents/omnitapps/yourprojectname folder (Never delete anything in the program files folder) When Omnitapps is restarted it detects the missing application and copies a new one from its own storage. It is filled with default content.

You also see white screens when did not use the EXPORT function in the configurator to transfer content from computer 1 to computer 2. On computer 1 all application description files (XML) have paths that point to local folders of computer 1. When you just copy your project folder to computer 2 all paths are problably wrong. By using the EXPORT function, Omnitapps makes a copy of the current project folder and modifies those unique paths that belong to computer 1.

Can I open Powerpoint files with Omnitapps?

It is not possible to open Powerpoint files directly through Omnitapps, but you can easily create a PDF or JPG file from your Powerpoint files. To do this, select the option "save as" in Powerpoint and select the desired file format.

Can Omnitapps been used in portrait mode?

Yes but this is not an Omnitapps setting. This must be adjusted in Microsoft Windows.

Custom builds

Are there custom solutions possible?

Yes. It is possible to have special custom build applications.

Is an OEM version, non Omnitapps branded, possible?

Yes we are capable to develop a custom and enhanced versions of Omnitapps just for you.
If you are interested in a custom version of Omnitapps, please contact our sales department to discuss the possibilities.

Omnitapps is created to start its own defined applications. It's not possible to add new buttons to the start menu yourself.
However, we can make in some cases a custom development to make this possible. Please discuss your ideas with our sales team.
You can send a e-mail or call us at +31 (0)499-367607 (CET).

Index

  1. System Requirements
  2. Installation
  3. Configuration
  4. Licensing


System Requirements

When I print a PDF from OmniRequest nothing happens?

Omnitapps uses Acrobat Reader X for print jobs. When you never used this program before you have to open the Acrobat Reader and accept their license agreement first. You can find Acrobat Reader in your programs list.
After accepting the Adobe license agreement you can close the Reader and start using Omnitapps again.

Installation

If I have a valid license key for Omnitapps Brochure Selector how do I install Omnitapps Brochure Selector?

  1. Install Omnitapps Brochure Selector
  2. Activate with your license key
  3. Login to your Cloud account (make a new account or login to your existing account) http://cloud.omnitapps.com
  4. Add your license key to your account (at the licenses section)
  5. You are ready to use the system. Continue reading the Cloud manual.

How do I test/trial Omnitapps Brochure Selector?

  1. Install Omnitapps Brochure Selector
  2. Select "Continue trial" in the popup screen.
  3. You see a trial license key. Write down this license key.
  4. Login to your Cloud account (make a new account or login to your existing account) http://cloud.omnitapps.com
  5. Add your trial license key to your account (at the licenses section)
  6. You are ready to use the system. Continue reading the Cloud manual.

The standard onscreen keyboard pops up every time I enter a text field?

Omnitapps has a built-in onscreen keyboard, but Windows also has a onscreen keyboard. Bring up the Windows Onscreen keyboard, then select "Input Panel Settings" , Deselect "for touch input, show the icon next to the textbox" and De-select "Use the input panel tab". Click OK.

When I insert my USB storage device I get a visible taskbar?

This occurs when Windows wants the focus. You can lock the taskbar or hide the taskbar to resolve this behavior.

Configuration

It is impossible to check a PDF file. The file gets checked and unchecked again.

This is a strange behavior when working on a computer with a touch-screen and the mouse emulation enabled.

To resolve this problem you have to disable mouse emulation in the configurator.

When you delete a file that is already sent to an e-mail address you get this behavior.

This behavior also occurs when you delete a configuration including files that are sent.

Licensing

How can I de-activate and reactivate my license?

To de-activate your license you need to delete the system from your account.
This can be done by browsing to http://cloud.omnitapps.com/ and go to systems page.

Press the trash bin button to delete the desired system.
This will also de-activate the license on this system.

After deleting the system, Omnitapps will shut down.

Now it is possible to install Omnitapps on any system.

Fill in the license key in the front-end and you will be reconnected with the back-end.

Please notice that you need to enable the sync for this system manually to synchronize.

Index

  1. System Requirements
  2. Licensing
  3. Custom builds


System Requirements

Does Omnitapps Whiteboard work on Mac OS?

No Omnitapps Whiteboard is only available for Windows 7 +.

What are the resolution requirements for Omnitapps Whiteboard?

Omnitapps Whiteboard minimal resolution requirements are 800 x 600.
We recommend a minimal resolution of 1024 x 768.

Licensing

Can I use my Omnitapps license on multiple PC's?

No, you can use your license key on one PC at a time.
If you want to run Omnitapps Whiteboard on multiple PC's simultaneously you need a separate license key per PC.

Custom builds

Is it possible to have custom features?

Yes it’s possible to have a special custom build version of Omnitapps Whiteboard. Contact our sales department for more information.

Index

  1. System Requirements
  2. Custom builds
  3. Licensing


System Requirements

Does Omnitapps Wayfinding work on Mac OS?

No Omnitapps Wayfinding is only available for Windows 7 +.

Custom builds

Is it possible to have custom features?

Yes it’s possible to have a special custom build version of Omnitapps Wayfinding. Contact our sales department for more information.

Licensing

How can I enter my Wayfinding License?

You can enter your license when you start the Omnitapps Wayfinding configuration program. Then you can make your licensed exports of your Wayfinding projects.

Omnitapps
de Dintel 29
5684 PS Best the Netherlands
Email: info@multitouch-software.com
Tel: +31(0)499 367 607